If you wish to receive a different size, a new order will need to be placed via our website, and the unwanted item returned to us as they arrived, and with their product tags still attached. Please note, we do not offer an exchange service. We ask that any returned items are unused/unworn and are returned within 28 days of their purchase date in the same packaging as they arrived, and with their product tags still attached.
Our team are working extended hours to get through this as quickly as possible, we ask you to be patient during this busy time. Returns Update:ĭue to a high volume of returns, our return processing is currently taking 7-14 days. Once your order has been dispatched from the warehouse you will receive a confirmation email to let you know it is on the way. In the unlikely event of a delay, we will endeavour to contact you by email or phone to let you know.Īll delivery days are based on standard working days from Monday - Friday.* If you wish to send orders via Royal Mail instead of DPD, please contact our Customer Service team however please note that you may be liable for any lost parcels and this service is only available within the UK. A signature will be required for Next Working Day and 48 Hours (2 working days) delivery goods so please make sure someone is at the delivery address to sign for the goods or send them to an address where someone will be available. Orders made after these times will be dispatched the following day. Orders placed via UK Next Working Day on Friday or Saturday will be delivered on the next working day. Please note, additional charges may apply when using alternate shipping.Īll UK Next Working Day or 48 Hours (2 working days) orders placed before 1pm (Monday-Thursday) will be dispatched that day, subject to stock availability. To request alternate shipping please email our customer service team. Some other large International orders may also be dispatched via FedEx. LD Mountain Centre are not liable for these payments. Please be advised that for countries outside the EU, as well as the Canary Islands, there may be customs and VAT charges that the customer will be expected to pay. In the unfortunate event that a product is out of stock a member of our Customer Service Team will contact you.įor international orders, the couriers we use are, DPD and FedEx. There are no refunds on shipping costs unless LD Mountain Centre is responsible for the error. LD Mountain Centre does not accept responsibility for items being delayed through customs/ security checks or adverse weather conditions. If you have any questions or if you need your clothing or equipment for a specific date, holiday or trip please contact us via phone on 0191 2323561 or email Mountain Centre reserve the right to amend orders placed with incorrect delivery options without notice. *additional charges may be applied by local customs for import tax on orders outside the EU. You will NOT be charged an import duty/tax upon receipt of delivery.ĥ-7 Working Days Delivery May Vary Due To Local Customs For customers ordering in the European Union, import duty/tax is included within the purchase price at the checkout on our website.
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